Administrator

Full time Administrator, 40hrs per week £27,040 per annum

The Edinburgh Practice is an award-winning, multidisciplinary, private mental health practice based in central Edinburgh. We are renowned for providing a wide range of therapeutic services, nationally and internationally, across the lifespan. We are a busy private practice, and our team work closely together to deliver effective treatment and therapy to our clients.

Following an exciting relocation to a purpose-built practice in June 2023, and following an expansion in our services, we are looking for a hard-working, enthusiastic, and detail-orientated individual to join our team.

It is a team effort, with our administrators at the core of operations. You will need experience of working in an administrative role, previous experience in a medical setting would be an advantage.

The admin team are the main point of contact for our clients, and we are looking for an individual who is highly motivated and who offers a high level of customer service.

Key Duties and Responsibilities:

1. Welcoming clients to the practice.
2. Handling client and public enquiries in a timely, professional and polite manner.
3. Actioning clients’ enquiries in person and enquiries over the phone and by email.
4. Ensuring the smooth running of the practice and liaising regularly with all colleagues.
5. Booking and amending appointments.
6. Invoicing and payments.
7. Updating patient records.
8. Accessing sensitive information whilst maintaining patient confidentiality.

Essential Skills & Personal Qualities:

1. Admin experience + 2 years, and preferably in a fast-paced environment.
2. Highly motivated and organised.
3. Empathetic to clients’ needs and concerns.
4. Strong written and verbal communication skills.
5. Ability to work independently and responsibly, without direct supervision.
6. Accuracy and attention to detail.
7. Good computer literacy and knowledge of relevant software.
8. A clear understanding of issues surrounding confidentiality.